Privacy Policy

Introduction

At Confi ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website confi.lk and use our services.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and contact information (email, phone number)
• Shipping and billing addresses
• Payment information (processed securely through PayHere)
• Order history and preferences
• Account credentials (username and password)
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders
• Communication: To send order confirmations, shipping updates, and customer service messages
• Account Management: To create and manage your account
• Payment Processing: To process payments securely
• Personalization: To provide personalized shopping experience
• Marketing: To send promotional offers (with your consent)
• Analytics: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations

Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment Processors: PayHere for secure payment processing
• Shipping Partners: Courier services to deliver your orders
• SMS Service: UNECAST for order notifications
• Hosting Providers: To maintain our website infrastructure

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from authorities.

Data Security

We implement appropriate security measures to protect your information:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication systems
• Encrypted database storage

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Keep you logged into your account
• Track items in your shopping cart
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements

You can control cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

To exercise these rights, contact us at privacy@confi.lk

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Order information is typically retained for 7 years for accounting and legal purposes.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

International Data Transfers

Your information may be transferred to and processed in countries outside Sri Lanka. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Changes to This Policy

We may update this Privacy Policy periodically. The "Last Updated" date at the top indicates when the policy was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: