Terms & Conditions

1. Acceptance of Terms

By accessing and using the Confi website (confi.lk) and services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Use of Service

2.1 Eligibility

You must be at least 18 years old to use our services. By using this website, you represent that you meet this age requirement.

2.2 Account Registration

• You are responsible for maintaining the confidentiality of your account credentials
• You agree to provide accurate and complete information
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account

2.3 Prohibited Activities

You agree not to:

• Use the service for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses or malicious code
• Violate intellectual property rights
• Engage in fraudulent activities
• Harass or harm other users

3. Products and Services

3.1 Product Information

We strive to display accurate product descriptions, colors, and pricing. However:

• Colors may vary slightly due to monitor settings
• We reserve the right to correct errors in product information
• Product availability is subject to change without notice
• We do not guarantee that all products will always be in stock

3.2 Pricing

• All prices are in Sri Lankan Rupees (LKR)
• Prices are subject to change without notice
• We reserve the right to cancel orders placed at incorrect prices
• Promotional offers are valid while supplies last

4. Orders and Payment

4.1 Order Placement

When you place an order:

• You make an offer to purchase the products
• We reserve the right to accept or reject any order
• Order confirmation does not guarantee acceptance
• We may require additional verification for certain orders

4.2 Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD): Pay when you receive your order
• PayHere: Secure online payment gateway
• Bank Transfer: Direct bank deposits

4.3 Payment Gateway Fees

Online payment methods may include processing fees (typically 2.5-3%). These fees will be clearly displayed at checkout.

5. Shipping and Delivery

5.1 Shipping Coverage

We deliver island-wide across Sri Lanka. Shipping fees are calculated based on:

• Destination region
• Total order weight
• Order value (free shipping on orders over Rs. 2,500)

5.2 Delivery Time

Estimated delivery times:

• Colombo: 1-2 business days
• Suburbs: 2-3 business days
• Outstation: 3-5 business days

Delivery times are estimates and may be affected by factors beyond our control.

5.3 Failed Delivery

If delivery fails due to incorrect address or customer unavailability, additional charges may apply for re-delivery attempts.

6. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds.

Key points:

• 7-day return window from delivery date
• Items must be unused with original tags
• Certain items are non-returnable
• Refunds processed within 5-7 business days

7. Intellectual Property

7.1 Our Content

All content on this website, including:

• Text, graphics, logos, images
• Product descriptions and photos
• Website design and layout
• Software and code

is the property of Confi and protected by copyright and trademark laws.

7.2 Limited License

You are granted a limited license to access and use the website for personal shopping purposes only. You may not reproduce, distribute, or modify any content without written permission.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

9. Limitation of Liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid for the product
• We are not responsible for delays caused by courier services
• We are not liable for damages resulting from misuse of products

10. Indemnification

You agree to indemnify and hold Confi harmless from any claims, damages, or expenses arising from your use of our services or violation of these terms.

11. Dispute Resolution

11.1 Governing Law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka.

11.2 Resolution Process

In case of disputes:

1. Contact our customer service team first
2. We'll attempt to resolve the issue amicably
3. If unresolved, disputes will be subject to the jurisdiction of courts in Colombo, Sri Lanka

12. Modifications to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting. Continued use of our services after changes constitutes acceptance of the modified terms.

13. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full effect.

14. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and Confi regarding use of our services.

15. Contact Information

For questions about these Terms and Conditions, please contact us: